Microsoft Announces Digital Returns for Xbox and Windows

It’s been a busy week for Microsoft with news seemingly coming from every gaming division.  Today marked another announcement and one that players have been requesting for a long time ; returns for games bought digitally.

Jez Corden over at Windows Central showed this screenshot today to demonstrate:


As you would expect, there are some limitations to the policy which are similar to what you would find on Steam.  They are:

  • Games and apps are only eligible for refunds within two weeks of purchase if you have less than 2 hours of usage across all accounts on that device.
  • DLC, season passes, and DLC are not eligible for self-service refunds.
  • The game or app must be downloaded and launched at least once before requesting a self-service refund.
  • You must wait at least one day after the game or app’s launch before requesting a refund.
  • Certain Windows 10 apps may not be eligible for a self-service refund. Presumably at developer’s requests.
  • Microsoft emphasizes that it reserves the right to block access for users who abuse self-service refunds. So, people who repeatedly purchase, then refund games simply to test them out are likely to find themselves with a ban.

Our Take

This is a policy that is overdue in our opinion and one we hope to see Sony implement soon on the PlayStation platform(s).  With digital purchases accounting for a larger percentage of game sales year over year, this only makes sense for consumers.


Author: Seasoned Gaming

Covering the videogame industry with daily content, unique opinions, and as always, no ads or filler.

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