Microsoft Announces Digital Returns for Xbox and Windows

It’s been a busy week for Microsoft with news seemingly coming from every gaming division.  Today marked another announcement and one that players have been requesting for a long time ; returns for games bought digitally.

Jez Corden over at Windows Central showed this screenshot today to demonstrate:


As you would expect, there are some limitations to the policy which are similar to what you would find on Steam.  They are:

  • Games and apps are only eligible for refunds within two weeks of purchase if you have less than 2 hours of usage across all accounts on that device.
  • DLC, season passes, and DLC are not eligible for self-service refunds.
  • The game or app must be downloaded and launched at least once before requesting a self-service refund.
  • You must wait at least one day after the game or app’s launch before requesting a refund.
  • Certain Windows 10 apps may not be eligible for a self-service refund. Presumably at developer’s requests.
  • Microsoft emphasizes that it reserves the right to block access for users who abuse self-service refunds. So, people who repeatedly purchase, then refund games simply to test them out are likely to find themselves with a ban.

Our Take

This is a policy that is overdue in our opinion and one we hope to see Sony implement soon on the PlayStation platform(s).  With digital purchases accounting for a larger percentage of game sales year over year, this only makes sense for consumers.


By Seasoned Gaming

Covering the videogame industry with daily content, unique opinions, and as always, no ads or filler.

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